1.1 This Shipping Policy applies to all Goods purchased through the Prize Hub Rewards Club online store. It
should be read together with our Website Terms and Conditions, which govern Orders generally. Capitalised
terms have the meaning given in the Website Terms and Conditions.
2.1 We currently ship to addresses within Australia only. We do not offer international shipping at this time.
3.1 Orders are processed within [2–3] business days of payment confirmation. Orders placed on weekends or
public holidays will begin processing on the next business day.
3.2 During peak periods (such as launch week, sales, or promotional spikes) processing may take longer. We
will notify you by email if there is a significant delay to your Order.
Shipping is calculated at checkout based on your delivery address and order weight. Indicative rates:
• Standard shipping (Australia Post or equivalent courier): $11 flat rate
• Free standard shipping on orders over $120
• Express shipping (optional, where available): $17
4.1 We reserve the right to vary shipping methods, providers or costs at any time. Any change will not affect
Orders already placed and confirmed.
Once dispatched, estimated delivery times are:
• Metro areas (Adelaide, Sydney, Melbourne, Brisbane, Perth): [4–7] business days
• Regional areas: [5–8] business days
• Remote areas (including WA goldfields, NT, remote QLD/TAS): [7–12] business days
5.1 Delivery times are estimates provided by our carrier and are not guaranteed. Delays outside our control
(including carrier delays, weather, or public holidays) may affect delivery times. We are not liable for loss or
damage arising from a delayed delivery, except as required by the Australian Consumer Law.
6.1 Once your Order has been dispatched, you will receive a confirmation email with tracking details (where
available) so you can follow your parcel’s progress.
7.1 You are responsible for providing a complete and accurate delivery address at checkout. We are not liable
for Orders that are delayed, lost, or delivered to the wrong address as a result of incorrect details provided by you. If a parcel is returned to us due to an incorrect address, we may charge a reasonable fee to cover redelivery.
8.1 If your Order does not arrive within a reasonable time after the estimated delivery window, or arrives
damaged, please contact us at support@prizehubrc.com with your order number so we can investigate with
our carrier and, where appropriate, arrange a replacement or refund in accordance with the Australian
Consumer Law.
9.1 Returns, refunds and defective Goods are handled in accordance with our separate Returns Policy. Please
refer to that policy, or contact us, before returning any item.
10.1 For any questions about shipping or an existing Order, contact us at support@prizehubrc.com.
